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Community Member

cannot find CCH323 call control block

I have message in Gateway

140747: *May 12 21:03:03.157 CDT: %CCH323-3-CANNOT_FIND_CCB: cch323_do_digit_beg

in: cannot find CCH323 call control block based on callID 2195329

140748: *May 12 21:03:03.217 CDT: %CCH323-3-CANNOT_FIND_CCB: cch323_do_digit_end

: cannot find CCH323 call control block based on callID 2195329

140749: *May 12 21:03:03.361 CDT: %CCH323-3-CANNOT_FIND_CCB: cch323_do_digit_beg

in: cannot find CCH323 call control block based on callID 2195329

140750: *May 12 21:03:03.417 CDT: %CCH323-3-CANNOT_FIND_CCB: cch323_do_digit_end

: cannot find CCH323 call control block based on callID 2195329

140751: *May 12 21:03:03.549 CDT: %CCH323-3-CANNOT_FIND_CCB: cch323_do_digit_beg

in: cannot find CCH323 call control block based on callID 2195329

140752: *May 12 21:03:03.609 CDT: %CCH323-3-CANNOT_FIND_CCB: cch323_do_digit_end

: cannot find CCH323 call control block based on callID 2195329

140754: *May 13 17:20:30.276 CDT: %CCH323-3-CANNOT_FIND_CCB: cch323_do_digit_beg

in: cannot find CCH323 call control block based on callID 2210271

140755: *May 13 17:20:30.360 CDT: %CCH323-3-CANNOT_FIND_CCB: cch323_do_digit_end

: cannot find CCH323 call control block based on callID 2210271

140757: *May 14 16:40:30.603 CDT: %CCH323-3-CANNOT_FIND_CCB: cch323_do_digit_beg

in: cannot find CCH323 call control block based on callID 2229380

140758: *May 14 16:40:30.743 CDT: %CCH323-3-CANNOT_FIND_CCB: cch323_do_digit_end

: cannot find CCH323 call control block based on callID 2229

anyone can help me?

9 REPLIES
Community Member

Re: cannot find CCH323 call control block

hi all, any update on this?

i get the same message then memory allocation failure messages:

see below, i have to reboot the router running ios 12.2.24T4 advanced ip services ona 2821 router

Dec  6 11:24:18.482 AEST: %CCH323-3-CANNOT_FIND_CCB: cch323_do_call_disconnect: cannot find CCH323 call control block based on callID 2345
Dec  6 11:24:25.682 AEST: %CCH323-3-CANNOT_FIND_CCB: cch323_do_call_disconnect: cannot find CCH323 call control block based on callID 2264
Dec  6 11:24:25.846 AEST: %CCH323-3-CANNOT_FIND_CCB: cch323_do_call_disconnect: cannot find CCH323 call control block based on callID 2414
Dec  6 11:24:26.542 AEST: %CCH323-3-CANNOT_FIND_CCB: cch323_do_call_disconnect: cannot find CCH323 call control block based on callID 2299
Dec  6 11:24:26.542 AEST: %CCH323-3-CANNOT_FIND_CCB: cch323_do_call_disconnect: cannot find CCH323 call control block based on callID 2318
Dec  6 11:24:36.522 AEST: %CCH323-3-CANNOT_FIND_CCB: cch323_do_call_disconnect: cannot find CCH323 call control block based on callID 2469
Dec  6 11:24:36.530 AEST: %CCH323-3-CANNOT_FIND_CCB: cch323_do_call_disconnect: cannot find CCH323 call control block based on callID 2511
Dec  6 11:24:44.674 AEST: %CCH323-3-CANNOT_FIND_CCB: cch323_do_call_disconnect: cannot find CCH323 call control block based on callID 2583
Dec  6 11:24:44.842 AEST: %CCH323-3-CANNOT_FIND_CCB: cch323_do_call_disconnect: cannot find CCH323 call control block based on callID 2645
Dec  7 00:30:48.349 AEST: %SYS-2-MALLOCFAIL: Memory allocation of 122876 bytes failed from 0x420305AC, alignment 0
Pool: Processor  Free: 11711604  Cause: Memory fragmentation
Alternate Pool: None  Free: 0  Cause: No Alternate pool
-Process= "Virtual Exec", ipl= 0, pid= 371,  -Traceback= 0x4007D714z 0x400965F0z 0x441077D0z 0x4202DE54z 0x4195EF88z 0x419BFF00z 0x4199E468z 0x419C4440z 0x431FC4B8z 0x431FC49Cz
Dec  7 05:00:41.579 AEST: %SYS-5-CONFIG_I: Configured from console by kiwi.cat.tools on vty0 (172.16.11.22)
Dec  7 05:04:20.624 AEST: %SYS-2-MALLOCFAIL: Memory allocation of 122876 bytes failed from 0x420305AC, alignment 0
Pool: Processor  Free: 11681016  Cause: Memory fragmentation
Alternate Pool: None  Free: 0  Cause: No Alternate pool
-Process= "SNMP ConfCopyProc", ipl= 0, pid= 345,  -Traceback= 0x4007D714z 0x400965F0z 0x441077D0z 0x4202DE54z 0x4195EF88z 0x4203D3D4z 0x4203764Cz 0x42037778z 0x4202F434z 0x4203A0B8z 0x4203ABE0z 0x4203AD10z 0x418D4D70z 0x418D5868z 0x431FC4B8z 0x431FC49Cz
Dec  7 07:37:36.335 AEST: %SYS-2-MALLOCFAIL: Memory allocation of 122876 bytes failed from 0x420305AC, alignment 0
Pool: Processor  Free: 11704536  Cause: Memory fragmentation
Alternate Pool: None  Free: 0  Cause: No Alternate pool
-Process= "Virtual Exec", ipl= 0, pid= 371,  -Traceback= 0x4007D714z 0x400965F0z 0x441077D0z 0x4202DE54z 0x4195EF88z 0x419BFF00z 0x4199E468z 0x419C4440z 0x431FC4B8z 0x431FC49Cz

Bronze

Re: cannot find CCH323 call control block

Hello,

Can both of you guys provide a show tech of your router?

Regards,

Luis Sandi

Community Member

Re: cannot find CCH323 call control block

hi

see attached

Cisco Employee

Re: cannot find CCH323 call control block

Hi

It looks like just informational message...as per the document:-

Error Message:-

====

%CCH323-3-CANNOT_FIND_CCB : [chars]: cannot find CCH323 call control block based on callID [dec]

Explanation   Cannot find a CCH323 call control block based on the specified callID.

Recommended Action   No action is required. This is an indication that some events happen out of sequence.

====

http://www.cisco.com/en/US/docs/ios/system/messages/guide/sm_cn02.html

Hope it helps.

Cisco Employee

Re: cannot find CCH323 call control block

Are you seeing DTMF failure on calls?  It looks to be triggered by digit events, so if it was anything other than a cosmetic issue, I'd expect DTMF would be intermittently failing.  And if that's the case, it's a bug of some sort, and you may want to consider verifying if the issue is seen on recent IOS (perhaps 15.0(1)M4) and if so, open a TAC SR to diagnose further and get a bug filed.

If it isn't impacting anything, chalk it up as a cosmetic issue and unless you feel compelled I don't see harm in just ignoring the message.

Community Member

Re: cannot find CCH323 call control block

hi,

my main problem is the memory errors that occur after the CCH323 errors

after a while i cant even run a 'sh run' command and affects the use of telephony on the router and have to reboot the router.

average memory usage is 87%

'Cisco 2821 (revision 53.51) with 245760K/16384K bytes of memory.'

please advise

thanks

"Dec  7 00:30:48.349 AEST: %SYS-2-MALLOCFAIL: Memory allocation of 122876 bytes failed from 0x420305AC, alignment 0
Pool: Processor  Free: 11711604  Cause: Memory fragmentation
Alternate Pool: None  Free: 0  Cause: No Alternate pool
-Process= "Virtual Exec", ipl= 0, pid= 371,  -Traceback= 0x4007D714z 0x400965F0z 0x441077D0z 0x4202DE54z 0x4195EF88z 0x419BFF00z 0x4199E468z 0x419C4440z 0x431FC4B8z 0x431FC49Cz
Dec  7 05:00:41.579 AEST: %SYS-5-CONFIG_I: Configured from console by kiwi.cat.tools on vty0 (172.16.11.22)
Dec  7 05:04:20.624 AEST: %SYS-2-MALLOCFAIL: Memory allocation of 122876 bytes failed from 0x420305AC, alignment 0
Pool: Processor  Free: 11681016  Cause: Memory fragmentation
Alternate Pool: None  Free: 0  Cause: No Alternate pool
-Process= "SNMP ConfCopyProc", ipl= 0, pid= 345,  -Traceback= 0x4007D714z 0x400965F0z 0x441077D0z 0x4202DE54z 0x4195EF88z 0x4203D3D4z 0x4203764Cz 0x42037778z 0x4202F434z 0x4203A0B8z 0x4203ABE0z 0x4203AD10z 0x418D4D70z 0x418D5868z 0x431FC4B8z 0x431FC49Cz
Dec  7 07:37:36.335 AEST: %SYS-2-MALLOCFAIL: Memory allocation of 122876 bytes failed from 0x420305AC, alignment 0
Pool: Processor  Free: 11704536  Cause: Memory fragmentation
Alternate Pool: None  Free: 0  Cause: No Alternate pool
-Process= "Virtual Exec", ipl= 0, pid= 371,  -Traceback= 0x4007D714z 0x400965F0z 0x441077D0z 0x4202DE54z 0x4195EF88z 0x419BFF00z 0x4199E468z 0x419C4440z 0x431FC4B8z 0x431FC49Cz"

Cisco Employee

Re: cannot find CCH323 call control block

Once you experience a call loop and high CPU, all bets are off regarding stability of the router.  You will have hung call states, stuck memory, etc.  You need to first prevent your call loop and keep CPU stable before you troubleshoot the other things.

If you need assistance diagnosing potential call loops in your dial plan, please open a TAC SR.

Hall of Fame Super Gold

Re: cannot find CCH323 call control block

Seems like a nice and proper bug to me.

Community Member

cannot find CCH323 call control block

Im not a guru on cme by all means but I had this same problem with my home setup, I found this in my config,

voice service voip

h323

  call service stop

took it out and everything worked, stopped getting that error

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