01-06-2012 12:39 AM - last edited on 03-25-2019 08:11 PM by ciscomoderator
I have two sites conneted via a gatekeeper:
Site A:
CME router A with CUE module (also function as GK)
Extensions: 2XXX
Voicemail pilot: 2000
Site B:
CME router B with CUE module
Extensions: 3XXX
Voicemail pilot: 1000
There are no problem of 4-digit dialing between site A & site B via gatekeeper. However, when site A user calls site B user, they can't reach the voicemail system.
Here is the output of "debug gatekeeper main 5":
********************************************************
YYZ-CME#
Jan 6 07:42:43.590: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_process: got a TIMER event
Jan 6 07:42:43.590: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers
Jan 6 07:42:43.590: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers: managed timer expired 0x2A49E6B0
YYZ-CME#
Jan 6 07:42:53.946: %ISDN-6-CONNECT: Interface Serial0/0/0:11 is now connected to 9058476800 N/A
YYZ-CME#
Jan 6 07:42:58.590: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_process: got a TIMER event
Jan 6 07:42:58.590: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers
Jan 6 07:42:58.590: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers: managed timer expired 0x2A49E6B0
YYZ-CME#
Jan 6 07:43:03.114: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_rassrv_arq: arqp=0x37EC3D64,crv=0x141, answerCall=0
Jan 6 07:43:03.114: //E5EB75AC85E9/E5EB75AC85EB/GK/gk_dns_query: No Name servers
Jan 6 07:43:03.114: //E5EB75AC85E9/E5EB75AC85EB/GK/rassrv_get_addrinfo: (1#3152) Matched tech-prefix 1#
Jan 6 07:43:03.114: //E5EB75AC85E9/E5EB75AC85EB/GK/rassrv_get_addrinfo: (1#3152) Matched zone prefix 3 and remainder 152
Jan 6 07:43:03.114: //E5EB75AC85E9/E5EB75AC85EB/GK/rassrv_arq_select_viazone: about to check the source side, src_zonep=0x35F05EBC
Jan 6 07:43:03.114: //E5EB75AC85E9/E5EB75AC85EB/GK/rassrv_arq_select_viazone: matched zone is GK, and z_invianamelen=0
Jan 6 07:43:03.114: //E5EB75AC85E9/E5EB75AC85EB/GK/rassrv_arq_select_viazone: about to check the destination side, dst_zonep=0x35F05EBC
Jan 6 07:43:03.114: //E5EB75AC85E9/E5EB75AC85EB/GK/rassrv_arq_select_viazone: matched zone is GK, and z_outvianamelen=0
Jan 6 07:43:03.114: //E5EB75AC85E9/E5EB75AC85EB/GK/rassrv_get_addrinfo: (1#3152) successfully resolved the alias locally and returning with 0x0
Jan 6 07:43:03.186: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_rassrv_arq: arqp=0x37A46CB0,crv=0xD8, answerCall=1
Jan 6 07:43:03.270: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_rassrv_brq: state = 0xF
YYZ-CME#
Jan 6 07:43:03.270: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_rassrv_brq: brqp=0x37E44224, crv=0xD8, bandWidth=160
YYZ-CME#
YYZ-CME#
YYZ-CME#
YYZ-CME#
YYZ-CME#
YYZ-CME#
YYZ-CME#
Jan 6 07:43:13.766: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_process: got a TIMER event
Jan 6 07:43:13.766: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers
Jan 6 07:43:13.766: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers: managed timer expired 0x2A49E850
Jan 6 07:43:13.766: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers: managed timer expired 0x2A49E6B0
YYZ-CME#
YYZ-CME#
YYZ-CME#
YYZ-CME#
YYZ-CME#
YYZ-CME#
Jan 6 07:43:23.302: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_rassrv_arq: arqp=0x37BC3480,crv=0x142, answerCall=0
Jan 6 07:43:23.302: //F1F3DF6E85ED/F1F3DF6E85EE/GK/gk_dns_query: No Name servers
Jan 6 07:43:23.302: //F1F3DF6E85ED/F1F3DF6E85EE/GK/rassrv_get_addrinfo: (1#1000) Matched tech-prefix 1#
Jan 6 07:43:23.302: //F1F3DF6E85ED/F1F3DF6E85EE/GK/rassrv_get_addrinfo: (1#1000) Matched zone prefix 1 and remainder 000
Jan 6 07:43:23.302: //F1F3DF6E85ED/F1F3DF6E85EE/GK/rassrv_arq_select_viazone: about to check the source side, src_zonep=0x35F05EBC
Jan 6 07:43:23.302: //F1F3DF6E85ED/F1F3DF6E85EE/GK/rassrv_arq_select_viazone: matched zone is GK, and z_invianamelen=0
Jan 6 07:43:23.302: //F1F3DF6E85ED/F1F3DF6E85EE/GK/rassrv_arq_select_viazone: about to check the destination side, dst_zonep=0x35F05EBC
Jan 6 07:43:23.302: //F1F3DF6E85ED/F1F3DF6E85EE/GK/rassrv_arq_select_viazone: matched zone is GK, and z_outvianamelen=0
Jan 6 07:43:23.306: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_rassrv_arq: arqp=0x37E75DA4,crv=0x143, answerCall=1
YYZ-CME#
Jan 6 07:43:23.342: %ISDN-6-DISCONNECT: Interface Serial0/0/0:11 disconnected from 9058476800 , call lasted 29 seconds
YYZ-CME#
Jan 6 07:43:28.766: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_process: got a TIMER event
Jan 6 07:43:28.766: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers
Jan 6 07:43:28.766: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers: managed timer expired 0x2A49E6B0
YYZ-CME#
Jan 6 07:43:43.766: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_process: got a TIMER event
Jan 6 07:43:43.766: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers
Jan 6 07:43:43.766: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers: managed timer expired 0x2A49E6B0
YYZ-CME#un all
All possible debugging has been turned off
YYZ-CME#
YYZ-CME#
**************************************************************************************************
I can't get the voicemail pilot number 1000 registered as an E.164 number on the gateway since it's not an extension.
Any advise for this issue?
Thanks.
01-09-2012 10:53 PM
Hi Amy,
My name is Edson Pineiro, I understand that call forward to voice mail fails when the call traverses a gatekeeper.
To confirm and understand the root cause I require further logs (ccsip, ccapi, h245, h225, q931, RAS, main 10, and some show outputs), however to answer your last question with regards to registering the voice mail pilot number (e164: 1000), suggest you add the endpoint as a static node under the gatekeeper. Reason being is endpoints that don not support RAS (CUE) will not register for the obvious reason (SIP), however the gatekeeper registration table can be updated manually using a static alias.
For further details regarding the static node configuration please review the following document:
Cisco IOS Voice, Video, and Fax Configuration Guide, Release 12.2
Configuring H.323 Gatekeepers
Configuring Static Nodes:
http://www.cisco.com/en/US/docs/ios/12_2/voice/configuration/guide/vvf323gk.html#wp1043867
If you have any further questions please do not hesitate to contact me.
Thank you
&
Regards
Edson Pineiro
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide