Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Cannot Log In to Cisco Unity Operating System Administration

I need some assistance with the following issue I have. When the Cisco Unity Connection version 2.0.1 was installed the technician changed the login details for the OS Administration.

He did not make a note of what it was set to and now we are struggling to connect to the OS as we have to change the IP address of the server.

I can logon to the Cisco Unity Connection Administration to add and delete users.

The technician is unable to recall what he changed it to and we are struggling without this information.

Is there any documentation on this issue that we can reference? We have to physically do a hard reset of the server and hope and pray that everything will be fine once it comes back up.

7 REPLIES
Cisco Employee

Cannot Log In to Cisco Unity Operating System Administration

Check out the recovery procedure documented here http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/os_administration/guide/2xcucosag020.html#wp1040303

Please rate the post if it helps.

GP.

New Member

Cannot Log In to Cisco Unity Operating System Administration

Much appreciated. Will try it will advice accordingly.

Cisco Employee

Cannot Log In to Cisco Unity Operating System Administration

Sure, I'll be waiting to hear from you. Btw, are you still on CUC 2.x ?

CUC 8.6 had been out for quite a long, time to upgrade perhaps ? CUC 9 will be also out shortly.

GP.

New Member

Cannot Log In to Cisco Unity Operating System Administration

Hi GP

Yes, still on the older version. Busy sorting out the upgrade from my side.

SL

New Member

Cannot Log In to Cisco Unity Operating System Administration

I tried the procedure via SSH and I am getting a access denied. Will ask the technician on site to try the process.

Cisco Employee

Cannot Log In to Cisco Unity Operating System Administration

it needs to be done from server console, you will also need to CUC media to be inserted & removed from the server CD/DVD drive as part of recovery steps. You need OS admin credentials to do SSH, which at the moment your technician forgot

GP

New Member

Cannot Log In to Cisco Unity Operating System Administration

Much appreciated. I will have to do it when I arrive at the site.

SL

433
Views
0
Helpful
7
Replies