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Community Member

Cannot login to Cisco Unity Express

I receive the following error "CUE has lost contact with the host router. Please enter the CUCM username and password". I have tried about everything in every post on this issue but to no avail. Can someone assit me? I have posted the config.

7 REPLIES
Bronze

Re: Cannot login to Cisco Unity Express

Hi, first of all try this, you don't need these 2 ip routes:

ip route 172.20.45.5 255.255.255.255 Service-Engine1/0

ip route 172.20.45.6 255.255.255.255 Service-Engine1/0

!

Only this one:

ip route 172.20.45.6 255.255.255.255 Service-Engine1/0

Hope this help

David

Community Member

Re: Cannot login to Cisco Unity Express

I removed this IP route, but same result. I am again asked for the web admin hostname of the router, username, and password. I appreciate the help.

Any more ideas?

Hall of Fame Super Gold

Re: Cannot login to Cisco Unity Express

CM can ping CUE and viceversa ?

Login in cue cli to check.

Community Member

Re: Cannot login to Cisco Unity Express

I am able to ping CUE from the router and I can ping CME from the CUE CLI session. What should I try next?

Thanks

Bronze

Re: Cannot login to Cisco Unity Express

Hi, sorry for this question, but if it is a new installation, did you start or skip the wizard cue configuracion.

This message is also seen when the administrator decides to change the Cisco CallManager Express web administrator username and password, and the new name and password is not updated in the CUE system.

David

Community Member

Re: Cannot login to Cisco Unity Express

I'm not sure if the customer went through the wizard or not. Is it possible to run through it again? If so, how do I initiate it?

Bronze

Re: Cannot login to Cisco Unity Express

Hi, only as a last option you can reinstall the CUE (a factory reset) and start a new configuration again.

First login into the CUE, then use the command CUE-Prompt#offline

CUE-Prompt(offline)>restore factory

and reset.

Take care, all your configuration (voicemail and users) will be deleted.

Best regards

David

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