11-14-2007 02:24 AM - edited 03-15-2019 07:13 AM
Hi,
this must be something very simple but I haven't figured out yet.
I want to access the above service via phone. After entering id and password, I always get 'authentication failed'.
I'm logging as an user that in in the Administrators group. This same user can access the regular mailbox OK.
What else could be wrong ?
11-14-2007 06:47 AM
Hey Paolo,
This is really a shot in the dark here but have you tried this using the Extension rather than ID?
The following partial menu example illustrates the GMS conversation for managing the EAG:
1. Please enter your Extension
2. Please enter your PIN Number
3. Welcome to the Greeting Management System
Just a thought :)
Rob
11-14-2007 08:46 AM
Hi Rob,
I must have had something messed up. It's all right now.
Thanks!
11-14-2007 08:57 AM
Hey Paolo,
Remember, it's always the Equipments fault ;)
Take care my friend,
Rob
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