Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Hall of Fame Super Gold

Cannot login to CUE Avt or "prompt manager"

Hi,

this must be something very simple but I haven't figured out yet.

I want to access the above service via phone. After entering id and password, I always get 'authentication failed'.

I'm logging as an user that in in the Administrators group. This same user can access the regular mailbox OK.

What else could be wrong ?

3 REPLIES
Hall of Fame Super Red

Re: Cannot login to CUE Avt or "prompt manager"

Hey Paolo,

This is really a shot in the dark here but have you tried this using the Extension rather than ID?

The following partial menu example illustrates the GMS conversation for managing the EAG:

1. Please enter your Extension

2. Please enter your PIN Number

3. Welcome to the Greeting Management System

Just a thought :)

Rob

Hall of Fame Super Gold

Re: Cannot login to CUE Avt or "prompt manager"

Hi Rob,

I must have had something messed up. It's all right now.

Thanks!

Hall of Fame Super Red

Re: Cannot login to CUE Avt or "prompt manager"

Hey Paolo,

Remember, it's always the Equipments fault ;)

Take care my friend,

Rob

292
Views
5
Helpful
3
Replies