cannot make call transfer on 2 line

[abukuru95]

hello Guyz,

i have an issue with call transfer on the second line of some phones 7942.

when a call transfer is made from a call on the second line button, it does not succeed.i have a right soft key template on all phones.

the user simply hears as though the call is gone through but nothing happens.

i am running CUCM 6.1.

any ideas on how to solve this?

thanks in advance.

[acampbell]

Hi,

Have a look at the 2nd line --> line settings on CUCM admin.

Look at the field MAX NUMBER OF CALLS - What is this set to.

It need s to be more than "1" to allow transfers

Regards

Alex

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[abukuru95]

Hi acampbel,

i left this to the default of 4. so this should not be the issue.

thanks

[acampbell]

Hi,

Just trying to gather more information

1) So a call is on the 2nd line.

The user presses transfer --. Does the user hear dial tone ?

Does the callee hear the MOH on hold tones ?

2) The user dial the new number --- Does the new number ring ?

Can user can speak to the new number ?

3) The user presses transfer

What happens ?

Regards

Alex

[abukuru95]

The user presses transfer, Does the user hear dial tone? YES

Does the callee hear the MOH on hold tones ? YES

The user dial the new number --- Does the new number ring ? YES

Can user can speak to the new number ? YES

but when the user presses transfer nothing happens. key seems not active. it is not deemed but just does not work.

thanks for the help