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New Member

CANNOT MAKE TOLL-FREE CALLS - fast busy (Help!)

I receive a fast busy when one of my locations tries to make a toll-free call. Local calls work fine. What can I look into to fix this issue? The calls were working last week. I reset the gateway, mgcp.... no luck.

Please help.

Regards,

AB

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

CANNOT MAKE TOLL-FREE CALLS - fast busy (Help!)

Are the GW and the RL correctly registered??

So, if you do a local call you do get output from debug isdn q931 but not for a toll free call??

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
7 REPLIES
New Member

CANNOT MAKE TOLL-FREE CALLS - fast busy (Help!)

Also the calls do not hit the gateway when placing the calls (debug isdn q931).

Cisco Employee

CANNOT MAKE TOLL-FREE CALLS - fast busy (Help!)

If you don't see anything in the GW then that means it's a CUCM problem.

I'd start by checking routing is correct.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

CANNOT MAKE TOLL-FREE CALLS - fast busy (Help!)

I've verified that the route pattern/list/group  is going to the PRI. What else should I look at? Thanks by the way. You helped me on my last issue and I appreciate it.

Cisco Employee

CANNOT MAKE TOLL-FREE CALLS - fast busy (Help!)

Are the GW and the RL correctly registered??

So, if you do a local call you do get output from debug isdn q931 but not for a toll free call??

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

CANNOT MAKE TOLL-FREE CALLS - fast busy (Help!)

How do I check to see if the ROUTE LIST is registered? I know how to check the gateway registration via CUCM and show mgcp.

New Member

CANNOT MAKE TOLL-FREE CALLS - fast busy (Help!)

Local calls hit the gateway via debug fine. Toll free calls didn't. How do I even begin to troubleshoot? DNA will just tell me what pattern and interface the dialed number hits. Thanks Java!

Cisco Employee

CANNOT MAKE TOLL-FREE CALLS - fast busy (Help!)

Just go to the RL and click on it, you'll see the registration along with the config.

Other than trying a reboot you'll need to review some traces to find out exactly where the calls are getting stuck in CUCM.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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