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Silver

Cannot pulse digits in Auto Attendant when being directed to another system

I have a call routing function when you call one of my stores you hit the AA. The AA provides different selections. You hit option 3 for customer service.

This call then sends you to the Customer Service Location in another state. When hitting this site you are then prompted by the AA again to enter the state you are calling from. It is at this location we cannot hit any numbers.

How is this solved?

I assume it is in the script on the store location not sending something, just not sure what it is.

2 REPLIES
Silver

Re: Cannot pulse digits in Auto Attendant when being directed to

More info:

bacd

application

service cme-queue flash:app-b-acd-2.1.2.2.tcl

param aa-hunt1 890147

param number-of-hunt-grps 4

param aa-hunt2 890148

param queue-manager-debugs 1

param aa-hunt3 890149

param queue-len 12

param aa-hunt4 890101

!

service cme-aa flash:app-b-acd-aa-2.1.2.2.tcl

param second-greeting-time 15

param voice-mail 7600

param handoff-string cme-aa

param max-time-call-retry 180

paramspace english index 1

param aa-pilot 890141

param welcome-prompt _bacd_welcome.au

param service-name cme-queue

paramspace english location flash:

param number-of-hunt-grps 4

!

dial-peer voice 3 voip

service cme-aa

destination-pattern 890141

session target ipv4:10.251.178.1

incoming called-number 890141

dtmf-relay h245-alphanumeric

codec g711ulaw

!

ephone-hunt 1 longest-idle

pilot 890147

list 890151, 890163, 890189, 890195

timeout 15, 15, 15, 15

statistics collect

display-logout All Agents Logged Out

!

!

ephone-hunt 2 longest-idle

pilot 890148

list 890125, 890157, 890171, 890175

timeout 15, 15, 15, 15

statistics collect

display-logout All Agents Logged Out

!

!

ephone-hunt 3 longest-idle

pilot 890149

list 890161, 890165, 890167, 890169

timeout 15, 15, 15, 15

statistics collect

display-logout All Agents Logged Out

Silver

Re: Cannot pulse digits in Auto Attendant when being directed to

Solved.

Needed to add at all remote locations to the dia-peer calling this number at the center

dtmf-relay h245-alphanumeric

This solved the outpulses from one system to the next via that dial-peer.

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