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New Member

Cannot reset phone from CCM Administration

When my phone is registered to the Subscriber, I cannot reset the phone from CCM Administration.

When my phone is registered to the Publisher, I CAN reset the phone from CCM Administration.

Anyone have any ideas what could cause this?

7 REPLIES
Green

Re: Cannot reset phone from CCM Administration

That looks like a DBL (Database Layer Problem)

Could you please verify that there are no different versions installed (ie PUB 4.1(3)sr5..Sub 4.1(3) flat)

Check SQL replication

Restart DBL Monitor service in both

Check again and let me know

New Member

Re: Cannot reset phone from CCM Administration

Pub CMv5.1.2.2000-3

Sub01 CMv5.1.2.2000-3

Sub02 CMv5.1.2.2000-3

I connected to the Pub through SSH and performed the following:

utils dbreplication status

file view activelog [filename]

I compared the rows on all 3 nodes and they were identical. Is that what you meant by checking SQL replication?

I have not restarted the DBL Monitor service yet...is that service affecting?

New Member

Re: Cannot reset phone from CCM Administration

I'm experiencing this exact same issue after an upgrade to 6.1 ... Was anyone able to find a resolution to the problem?

Hall of Fame Super Silver

Re: Cannot reset phone from CCM Administration

Again check your db replication status you can do this from RTMT under DB Summary, make sure the status of each server is 2. Another quick way is to use Unifed Reporting and check the DB Status there.

Chris

New Member

Re: Cannot reset phone from CCM Administration

Just wondering if anyone found a resolution to this?

Currently having the same issue. DB replication is fine. CM version is 6.1

Cheers

Alexis

http://www.netpacket.co.uk/ http://www.blog.netpacket.co.uk/
New Member

Re: Cannot reset phone from CCM Administration

We had the same issue; see bug below.
CSCso93220; dbnotify client removed, unable to reset phones.

New Member

Re: Cannot reset phone from CCM Administration

thats the one! thanks

cheers

Alexis

http://www.netpacket.co.uk/ http://www.blog.netpacket.co.uk/
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