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Cannot sync end-user from LDAP

CUCM8.5

I have created 2 OU in ActiveDirectory, i.e. CLASS1 and CLASS2

For the CLASS1, I am able to perform full sync with CLASS1 users to CUCM

However, after i added the second LDAP, that is CLASS2. It seems not able to sync to the CUCM.....

in CUCM, i added 2 LDAP records in SYSTEM > LDAP > LDAP Directory

CLASS1 search base: ou=class1,dc=cisco,dc=com

CLASS2 search base: ou=class2,dc=cisco,dc=com

and i also created  LDAP Authentication in SYSTEM > LDAP > LDAP Authentication

search base: ou=class1,dc=class,dc=com

Do I config incorrectly?? or anything missing?

Thanks

Sam

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4 REPLIES
Super Bronze

Cannot sync end-user from LDAP

Hi

Are you sure you have your search base DN correct? i.e. ou=class2,dc=cisco,dc=com - is class2 in the root of the domain alongside class1?

Does class1 contain valid objects? i.e. users, with lastname configured?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Cannot sync end-user from LDAP

Here is the AD structure, both class1 and class2 are children of cisco.com

Active Directory Users and Computers

+-cisco.com

  +-Builtin

  +-class1

  +-class2

  +-Computers

  +-Domain Controllers

  +-ForeignSecurityPrincipals

  +-Users

Class1 has student01 - student04

Class2 has student05 - student08

and Class1 can be synchronized to CM successfully, but Class2 cannot ...

both groups of user has been assigned firstname, lastname.

Thanks

Sam

Re: Cannot sync end-user from LDAP

Does the distinguished userid u use to read out class2 ( as configured in cucm) in fact have the appropriate to read class2 users?

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New Member

Re: Cannot sync end-user from LDAP

In CUCM > User Management > End User

There is only Class1 users appear ... nothing about the Class2

Sam

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