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New Member

Cannot transfer external call to internal extension

Hi,

It is running Cisco CME.

The external call from hunt group cannot transfer to internal extension.

 

Kindly advise.

 

Thank you.

6 REPLIES
VIP Gold

Dear, Please attach show run

Dear, Please attach show run & debug voip ccapi inout for a test call.

Suresh

New Member

Dear Suresh,I do not have the

Dear Suresh,

I do not have the debug log at this moment.

Please find the attached for config.

I should say that after the external call from hunt group transfer to internal extension, it cannot transfer to another extension.

 

Thank you.

Cisco Employee

Debugs would be useful. I'm

Debugs would be useful.

 

I'm assuming inbound from POTS, PLAR to 200, ext 130, 100 or 103 answers, then transfers to where? What is seen or heard on the phone? What exactly do the press? At what step does the transfer seem to fail? Do any transfers work?

 

Jesse

New Member

Hi Jesse,Then transfer to

Hi Jesse,

Then transfer to other extension, for exp. 108 from PLAR. After that, can it be transferred again?

There is a disconnected tone. I did press transfer button following the extension number.

The call was stopped after transferring again.

VIP Gold

Dear, You need to attach

Dear, You need to attach 'debug voip ccapi inout' to check whether calling number is getting modified or something else.

 

Suresh

New Member

Dear Suresh,Please find the

Dear Suresh,

Please find the attached for debug log.

 

Thank you.

Regards

Kevin

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