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New Member

Cannot Transfer Skype Calls

Environment:  CUCM 7.1.3,   Skystone version 2013

Skype calls goes through a pre-defined extension (operator) in CUCM.  Both parties (Skype caller and Cisco extension) can converse without issues.

The issue is from the same Skype call/session, the Skype call cannot be transferred to another extension.  Normally, when you press the Transfer button, you immediately get a dial tone but not for this instance and as such the Skype call cannot be transferred.

What are we missing?  Please help!

11 REPLIES
VIP Super Bronze

A few questions for you..1.

A few questions for you..

1. How many calls are allowed on the DN?

2. What is the integration with skype? Is this SIP?

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

Max number of calls for the

Max number of calls for the DN = 4

A H.323 Gateway (H.225 device protocol) was created for this Skype / CUCM integration

Signaling Port = 1720

Media Termination Point = checked/selected

Codec set on both ends (Skystone and CUCM Gateway) = G711 u-law 64K

 

As an additional info, on the same CUCM, we have an Asterisk gateway and is working properly .... no issues at all.

If it is SIP integration,

If it is SIP integration, Skype might not like the inactive media exchange.  Can you hold/resume okay?  You may need to force MTP required.

New Member

Hold/Resume does not work.

Hold/Resume does not work.  On the IP Phone 7965, pressing Hold several times does not result to anything and call will eventually drop.

Callforward.  Pressing this key several times, a message will display on the phone panel saying THAT KEY IS NOT ACTIVE HERE 

VIP Super Bronze

We will need to you send us

We will need to you send us detailed CUCM traces. Please use the link below to learn how to collect the traces. Then attach here. Include the calling and called number:


https://supportforums.cisco.com/document/126666/collecting-cucm-traces-cucm-862-tac-sr

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

pls rename the filename

pls rename the filename extension to .zip (from .txt)

New Member

Note that the incoming Skype

Note that the incoming Skype call is going to extension 2800

The IP address of the DN (2800) is 10.16.66.16

I don't see any calls to 2800

I don't see any calls to 2800 in the SDI files.  Can you collect again and make sure to get all nodes?

New Member

Check the calls under IP

Check the calls under IP address 10.16.66.16 

Call session started like 12:49

I still didn't find the call.

I still didn't find the call.  Do you have more than one node?

New Member

here are the extract/portion

here are the extract/portion from the traces output

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