Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CAR error log : Database Access Error

Hi,

I am using CCM 4.2(3)sr1 and CAR 4.2. I check the error log and find errors occured every 15 minutes (scheduler runs cdr load every 15 minutes). Here is the message :

"Database Access Error. Perform the following checks 1. Database server is running. 2. Check that a DSN of the name specifed in the url field of C:/ciscowebs/art/art.ini exists. If the DSN does not exist, create a DSN with the name in c:/ciscowebs/art/art.ini which points to the server where the art database exists. Test the ART DSN to verify that there are no connection problems. 3. Check that a database of the name specified in the database field of C:/ciscowebs/art/art.ini exists on the server to which the DSN points. If these are not the same, change the database field in C:/ciscowebs/art/art.ini to the database name."

All the 3 options runs well.

Error details show 1004 error code,which is database access error in executequery with DbaDbConnect program name.

Any idea with this ?

Note: Here is the art.ini :

[artdatabase]

driver=sun.jdbc.odbc.JdbcOdbcDriver

url=jdbc:odbc:art

database=art

owner=dbo

[install]

root=C:\CiscoWebs\art

it must not be wrong, right?

Regards,

Suwandy

1 REPLY
Silver

Re: CAR error log : Database Access Error

Try using DBLHelper to Reestablish a Broken Cisco CallManager Cluster SQL Subscription.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801e7ddf.shtml

113
Views
0
Helpful
1
Replies
CreatePlease login to create content