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Community Member

CAR Installaion on CCM 4.3(2)

Hi, I am installing the CAR application on a CCM version 4.3(2), however the following message is displayed during the installation: “Could not connect to CCM database...” and the installation is aborted. This is done on the Publisher server as must be. The mentioned message is displayed when the installation file is executed. The cluster is formed by the publisher and only one subscriber. The CCM does not appear to present any other issue.

Thanks in advance.

3 REPLIES
Green

Re: CAR Installaion on CCM 4.3(2)

hi sir,

i think there is a problem with CAR plugin in that version and u need to get a different one.

can u upload car install log to confirm.

Community Member

Re: CAR Installaion on CCM 4.3(2)

Hi,

This is a log file from CAR installation.

Green

Re: CAR Installaion on CCM 4.3(2)

Hi,

Seems to be that CAr is not able to connect to CUCM db using system DSN

You can check from:

Data Sources (ODBC) --> System DSN --> CiscoCallManager --> and see if actually DB is the correct one.

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