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New Member

CAR Problem CCM 5.0.4

Hi, i have a problem for CAR reports.

This is the error, pls see the attachment

I has been the CAR configuration checklist, but still not work. Any idea?

5 REPLIES
Silver

Re: CAR Problem CCM 5.0.4

Because Cisco Unified CallManager 5.x does not use a CDR database to store CDR records as in previous releases, the CDR data does not migrate to the Cisco Unified CallManager 5.x system.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008076c748.html

New Member

Re: CAR Problem CCM 5.0.4

Hi

Well, if the CDR records are not in the CCM, how to do for CAR works?

New Member

Re: CAR Problem CCM 5.0.4

Hello Christian.

Go to the Administration menu , system-->Service Parameter Configuration.

check the "CDR Enabled Flag " as true and the "Call Diagnostics Enabled " as "enabled only when CDR enabled Flag is true" (disabled by default).

New Member

Re: CAR Problem CCM 5.0.4

I have a similar problem. We migrate from 4.1 (windows) to 5.0(4) on Linux. We tried migrating the CDR records to the new system, but I cannot see any reference from CAR. You mentioned that the CDR will not migrate. I can deal with that, but for some reason I cannot get CDR going for records after the migration. I have CDR flag and Call Diagnostic options enabled. What would be the location for the CDR flat files under CCM5.0??

I would like to check if the files are being created or not.

Thanks for any info.

New Member

Re: CAR Problem CCM 5.0.4

Hi

Have you find a way to resolve your issue with CAR ?

Because i have similar problem with CAR on CCM 5.0(4)

the CDR LOAD even log shows Unsuccessful for any attempt

I am sure about my CAR parameter configuration and since access to CCM DB is limited I dont know how to resolve this issue

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