I see why you are having problems with this. Here is some info nicely supplied by Gonz from Cisco Systems;
Enhance CAR to report calls to Pilot Points and Hunt Group Members
CAR does not report on calls to Attendant Console Pilot Points and Attendant Console Hunt Group Members.
CCM Version 3.0 till CCM Version 4.1(3).
(DDTS was filed by the time 4.1(3) wa sthe latest version of CCM)
Use the following SQL Commands instaed. Go to Start > Programs > Microsoft SQL Server > Query Analyzer > Connect using Windows Authentication > Select " CDR " DB from the drop down on the Top Right Hand Side and execute the following queries ...
Select count(*) from CallDetailRecord where callingPartyNumber = 'DN OF PILOT POINT' OR originalCalledPartyNumber = 'DN OF PILOT POINT' OR finalCalledPartyNumber = 'DN OF PILOT POINT'
Select count(*) from CallDetailRecord where callingPartyNumber where lastdirectdn = 'DN OF PILOT POINT'
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...