Is the user added to the Standard CAR Admin Users user group?
Looks like an issue with the roles.
===Snip from CUCM admin guide====
The Standard Unified CM Admin Users role includes no permissions beyond logging into Cisco Unified Communications Manager Administration. The administrator must add another authorization role to define the parts of the Cisco Unified Communications Manager Administration that the user can administer. The Standard CCMADMIN Administration role allows a user to access and make changes in all of Cisco Unified Communications Manager Administration.
Any user can act as a CAR administrator; however, you must add the end user to the Cisco CAR Administrators User Group in Cisco CallManager Administration (Standard CAR Admin Users)
Try adding the user to CAR Admin user's group as well.
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