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New Member

CCIE Voice IPCC express

Hi,

i am wondering which part is needed for the CCIE voice in regards to IPCC express.

1) Standard, enhaned or premium.

2) Within the IPCC what do i need to know, like scripting for instance or agent queuing, etc...

Good day

5 REPLIES
Hall of Fame Super Silver

Re: CCIE Voice IPCC express

1) Enhanced

2) Know how to configure the subsystems, integrate with CCM, and you have to be proficient with scripting. Don't expect anything crazy though.

Chris

New Member

Re: CCIE Voice IPCC express

thanks a lot for your help

what about CAD, CSD, queue management, etc...

Good day

New Member

Re: CCIE Voice IPCC express

Also my big concern is about DB integration.

Good day

Re: CCIE Voice IPCC express

Giving a lot of information about this would be violating the NDA. Expect basic IPCC Express functionality being tested.

Also, DB integration will be "too crazy".

New Member

Re: CCIE Voice IPCC express

Thanks for your help.

My only need is to know what to study, i agree with you that it is related to NDA but i need the topics within IPCC express enhanced as you know it is huge (like the DB for instance)

Thanks for your help as always appreciated.

Good day

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