I have a 4.1.2 pub which does not show any devices registered although the 2 subs do through CCM admin. Replication works fine as i have inserted a dummy and checked all databases for it. This does not affect the running of the cluster. Any ideas thanks
In many cases this is by design. One of the reccomended setups is that no devices register with the Pub and it is left free for other tasks. Have a look at your Callmanager Groups (through CCMADMIN) and see if any of them list the Pub first in the selection order. The relationship between Device Pools and Callmanager Groups dictates which CCM devices register with. It sounds like everything is OK so this may be the case in your environment.
Hope this helps!
Thanks for the reply. maybe I wasn't clear enough. When looking at CCM admin physically on the publisher all devices show as not found. When viewing the same on a subs they show as registered to the relevant subscriber. We have no devices actually registering to the pub as you state.
I met this situation several times and it's caused by the synchronization problem. Although you can create dummy devices and see the pub and sub database has it.
I resolved this by restart the pub and sub.
first reload pub, then the subs. You may have a try.
Can you check if "Cisco RIS Data Collector" is started on the Publisher. With phones being registered and CallManager status being shown as "Not Found" is the most typical symptom of this service being de-activated or stopped. Ensure that Cisco RIS Data Collector is Active and Started on the Publisher. That should resolve the issue.
To Activate a Service, please check:
To restart a Service, please check:
Hope this helps
I had the same issue in CM 4.1(2), Cisco TAC told me to run the command regsvr32 dblx.dll under Publisher C:WINNT\system32 directory and the issue was solved.
I forget whethet we should reboot the publisher or not after running this command.
I restarted the RIS data collector and all worked fine for a short period and then a search for phones works showing registered. After a few minutes this then fails and stops working even though the service seems to be running ??
Can u check the service status and confirm it is started. Also, check the Event Viewer to see if the service crashed
he service seems ok and appears started even from services and there is no obvious messages in event log apart from this which seems to coincide with the restart.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7011
Timeout (30000 milliseconds) waiting for a transaction response from the service.
Could be an issue with RIS not being able to pull Data from SQL. I'd recommend opening a case with TAC to troubleshoot Database access/service crash issue