Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CCM 4.2 and Unity Express AutoAttendant

Hi,

I am having a Cisco Call Manager 4.2 and using Unity Express module. I want to configure AutoAttendant using the Unity Express. Can anyone help me with a good document.

Thanks,

Manu

4 REPLIES
Hall of Fame Super Red

Re: CCM 4.2 and Unity Express AutoAttendant

Hi Manu,

Here are some docs to get you started;

Configure and Manage the Cisco Unity Express System Auto Attendant

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a00803f82eb.shtml

Cisco Unity Express 2.3 Guide to Writing Auto-Attendant Scripts

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_administration_guide_book09186a0080679e24.html

CUE Auto Attendant Design Considerations

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_implementation_design_guide_chapter09186a00804993c2.html

Hope this helps!

Rob

New Member

Re: CCM 4.2 and Unity Express AutoAttendant

Hi,

I have already Unity Express Voice Mail setup in my network. Now I need to add AutoAttendant on this Unity Express. How can I associate a CTI Route Point to this AA pilot number. I understand that this can be done runnning Initialization Wizard. But since I have already done that once, I do not think we can run once again. Please help.

Thanks,

Manu

Silver

Re: CCM 4.2 and Unity Express AutoAttendant

When you log into Unity Express go to VoiceMail > AutoAttendants. When the screen populates, click on the name of the script you want to update. When the AutoAttendant Profile dialog/wizard pops up, follow the instructions. There will be a spot for the Call-in Number on the last (third) screen.

Try this and let us know.

New Member

Re: CCM 4.2 and Unity Express AutoAttendant

Hi, manumohan200

Im trying to integrade CCM 4.1.3 with Unity Express AIM module, coul you please tellme How to?

Thanks.

202
Views
0
Helpful
4
Replies