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New Member

CCM 4.2 - Lost connection with LDAP

Hi!

I don't know why but from time to time a CCM 4.2 looses connection to LDAP without changing anything on the callmanager side.

Do you know what are the probable causes?

Ana

4 REPLIES
Green

Re: CCM 4.2 - Lost connection with LDAP

CCM AD integrated?

How are you testing the connection?

Exact CCM version and LDAP server?

Any error in EV?

Any error under c:\dcdsrvr\logs ?

Sniffer trace is your friend

Let us know more details

Thanks ana

New Member

Re: CCM 4.2 - Lost connection with LDAP

CCM AD integrated, yes.

I know there is no connection to ldap because on the callmaneger when I try to search for any AD user it is not possible anymore. Also the IP phones directory is not working anymore.

It's a CCM 4.2(3).

I'll answer the other questions later on.

Ana

New Member

Re: CCM 4.2 - Lost connection with LDAP

Hi!

Here is some more information:

• At the CallManager Administrator Interface, when trying to reach User>Global Directory, the following error message appears:

“

The page cannot be displayed

….

HTTP 500 - Internal server error

Internet Explorer

“

• The same exact error is displayed when I'm trying to open the CallManager user page (https://callmanager/ccmuser).

• When trying to use the IP phone Corporate Directory to search a contact, after writing the name of the person I'm looking for, this error is displayed:

“Search XML Error …

“

In the Event Viewer there are errors:

Source: Active Server Pages

Event ID: 4

Description: Service stopped

Probably a service has to be started or restarted at the callmanager?

Thanks,

Ana

New Member

Re: CCM 4.2 - Lost connection with LDAP

I've already restarted the following services:

DC Directory Server, IIS Admin Service, World Wide Web Publishing Service

Some more information:

c:\dcdsrvr\log

umaccess....txt

"UMException Coccured. Error Message I

Blind Faildes. LDAP Error Code 49. Error description Invalid Credentials"

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