I have created the ac application user and the device authentication application user. The usernames match the corresponding fields in the AC service parameters. Both users are in the Call Park Monitoring, Enabled, and Allow Control of all Devices CTI groups. I have associated phones and hunt pilot with both application users. I still cannot get an AC console to take control of a line which is associated. What else could I be missing?
Is the Pilot point (also now shows up as a CTI route point) registered to Call manager. Until you get this working, you wont have AC properly be able take control. Please try restarting TCD and CTI manager services.
mine was a dns issue. I had names for the calmanagers. THe AC picked this up and was trying to refer to them by name. I fixed this where only IP addresses are learned, reinstalled AC and it began working.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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