Re: CCM 5.1 Option for 'busy' agent to take themselves out of hu
This feature was added to CM 4.2, where a user could log themself out of the Hung Group. But the same is not available with CM 5.1, as this version was a migration from CM 4.1(3) - Windows based to 5.x, Linux Based. If you wish you use the Log Out feature you either need to be with CM 4.2(x) or upgrade to CM 6.(x) as 6.x was built based on the features available with CM 4.2
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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