TAC only provides root access for troubleshooting purposes (if needed, rarely used for this) and in order to apply workaround for bugs (most common scenario).
If you're hitting a bug which mentions requires root access contact TAC and let them know the bug ID, if they confirm it, they will create the account but most probably establish a webex session and log in themselves, so far i haven't seen TAC provide the user/pwd to a end users since any change that is not required into the linux core could mess up the system
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...