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CCM 6.0(1) CDR_CAR Error

I am having problems with my CDR database on our CCM 6.01.2000-3 servers. I enabled the CDR_CAR services at the end of last month and they seemed to be running fine. Last week I made some modifications to the Dial Plan Configuration under the System Parameters so the reports would accurately reflect the type of calls. I then ran a “Reload All Call Detail Records”. Now, the database is empty (and has been since last Wednesday) and it does not appear that the system is collecting data into the database.

When I attempt to run “Reload All Call Detail Records”, I get an error message stating “Manual Purge is running. Please wait till the purging process is over”. If I try to run a Manual Purge, I get an error message stating “Reload Process is running. Please wait till the Reload Process is over”.

I have restarted the following services to no avail:

Publisher & Subscriber:

Network Services

Cisco CDR Respository Manager

Cisco CDR Agent


Feature Services:

Cisco CAR Scheduler

Cisco CAR Web Service

Any thoughts? I really do not want to reboot this server just to get this working.


Nathan Richie

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