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CCM 6.0(1) Device Update Error

I ran into an issue that I have not seen before. I updated a device today (7961) by updating the Owner User ID. However, when I select the “Save” button, I received the following error:

“Operation Completes By Date/time must be greater than current date/time.”

I have restarted and reset the phone to no avail. I am not having this issue with any other phones as I have tested several, including other 7961's.

Any thoughts?

Regards,

Nathan Richie

4 REPLIES
Cisco Employee

Re: CCM 6.0(1) Device Update Error

Hi!

Are you using Certification Authority Proxy Function (CAPF)? There was a similar issue with a CAPF file with a smaller date the current date, which

caused the error.

HTH

Regards,

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)
New Member

Re: CCM 6.0(1) Device Update Error

Teresa,

We in fact are not using CAPF. However, when I looked at that phone configuration page, the certificate operation was set to Install/Upgrade. I changed it to No Operation Pending, and it works properly now.

Thanks for your assistance!

Regards,

Nathan Richie

Cisco Employee

Re: CCM 6.0(1) Device Update Error

Glad to hear that! Have a nice day!

Regards, Tere. If you find this post helpful, please rate! :)
New Member

Re: CCM 6.0(1) Device Update Error

Do you know how I mark this issue as being resolved? I see where I can rate your post but I do not see where I can mark it resolved.

Regards,

Nathan

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