12-21-2007 12:48 PM - edited 03-15-2019 07:55 AM
Hi all,
We just upgraded to CM 6.0 and having an issue with the corporate directory. If you use it, place and then terminate the call, the directory is still active.
You have to hit the 3rd soft key 3 times to get back to the idle screen.
The owner of the company wants the phone to go back to the idle state automatically.
The installer said it's not possible and I don't believe him. Any ideas?
Solved! Go to Solution.
12-21-2007 04:41 PM
Hi Elizabeth,
It sounds like you are hitting this bug that can be fixed by changing the Phone firmware;
CSCsk38449 Bug Details
7961 (firmware 8.3.2 ) - Corporate Directory screen stays after Dial
Symptom:
In the Corporate Directory, after selecting Dial for one of the Contacts, and
finishing the call, the Corporate Directory with the contact info screen
stays on the phone. In previous version of phone load the behaviour was
different, after Dialling the contact the idle phone screen was returned.
Conditions:
CCM version 4.1(3)sr4d
cmterm-7941_7961-sccp.8-3-2
Workaround:
Selecting Cancel softkey to return to idle phone screen
1st Found-In
8.3(2)
Fixed-In
8.3(3.1)
8.4(0.25)
8.3(3)ES1
Hope this helps and Happy Holidays!
Rob
12-21-2007 04:41 PM
Hi Elizabeth,
It sounds like you are hitting this bug that can be fixed by changing the Phone firmware;
CSCsk38449 Bug Details
7961 (firmware 8.3.2 ) - Corporate Directory screen stays after Dial
Symptom:
In the Corporate Directory, after selecting Dial for one of the Contacts, and
finishing the call, the Corporate Directory with the contact info screen
stays on the phone. In previous version of phone load the behaviour was
different, after Dialling the contact the idle phone screen was returned.
Conditions:
CCM version 4.1(3)sr4d
cmterm-7941_7961-sccp.8-3-2
Workaround:
Selecting Cancel softkey to return to idle phone screen
1st Found-In
8.3(2)
Fixed-In
8.3(3.1)
8.4(0.25)
8.3(3)ES1
Hope this helps and Happy Holidays!
Rob
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