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CCM 6.0 Corporate Directory does not clear after call

Hi all,

We just upgraded to CM 6.0 and having an issue with the corporate directory. If you use it, place and then terminate the call, the directory is still active.

You have to hit the 3rd soft key 3 times to get back to the idle screen.

The owner of the company wants the phone to go back to the idle state automatically.

The installer said it's not possible and I don't believe him. Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: CCM 6.0 Corporate Directory does not clear after call

Hi Elizabeth,

It sounds like you are hitting this bug that can be fixed by changing the Phone firmware;

CSCsk38449 Bug Details

7961 (firmware 8.3.2 ) - Corporate Directory screen stays after Dial

Symptom:

In the Corporate Directory, after selecting Dial for one of the Contacts, and

finishing the call, the Corporate Directory with the contact info screen

stays on the phone. In previous version of phone load the behaviour was

different, after Dialling the contact the idle phone screen was returned.

Conditions:

CCM version 4.1(3)sr4d

cmterm-7941_7961-sccp.8-3-2

Workaround:

Selecting Cancel softkey to return to idle phone screen

1st Found-In

8.3(2)

Fixed-In

8.3(3.1)

8.4(0.25)

8.3(3)ES1

Hope this helps and Happy Holidays!

Rob

1 REPLY
Hall of Fame Super Red

Re: CCM 6.0 Corporate Directory does not clear after call

Hi Elizabeth,

It sounds like you are hitting this bug that can be fixed by changing the Phone firmware;

CSCsk38449 Bug Details

7961 (firmware 8.3.2 ) - Corporate Directory screen stays after Dial

Symptom:

In the Corporate Directory, after selecting Dial for one of the Contacts, and

finishing the call, the Corporate Directory with the contact info screen

stays on the phone. In previous version of phone load the behaviour was

different, after Dialling the contact the idle phone screen was returned.

Conditions:

CCM version 4.1(3)sr4d

cmterm-7941_7961-sccp.8-3-2

Workaround:

Selecting Cancel softkey to return to idle phone screen

1st Found-In

8.3(2)

Fixed-In

8.3(3.1)

8.4(0.25)

8.3(3)ES1

Hope this helps and Happy Holidays!

Rob

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