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New Member

CCM 6.1 - assistant mode

Is there a mode like assistant mode in which if the manager is called; firstly the assistant phone rings after some time the manager phone's rings. But users can call manager internally directly.

Thanks

2 REPLIES
Green

Re: CCM 6.1 - assistant mode

that doesnt make sense at all.

Is there a mode like assistant mode in which if the manager is called; firstly the assistant phone rings after some time the manager phone's rings

But users can call manager internally directly

You mean PSTN user call manager and rings assistant then manager

Internal user when calling mgr ring mgr directly

Please clarify

This surely can be done playing with CSS,

CFNA timer in line and CSS for CFNA.

New Member

Re: CCM 6.1 - assistant mode

If call comes from PSTN -> manager

Firstly assistant phone rings after 10 sec manager rings. (if he doesnt answer)

Internal users can call manager directly.

thanks

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