The PAK license you registered for online should use the Publisher MAC address. If you mis-typed this MAC address, then you will have to contact firstname.lastname@example.org. Remember, their are (3) parts to licensing CUCM 5/6.
Node License( server license)
Software Feature License (CallManager service)
Device License. (phones, etc)
You may only have Node registered and not Software Feature license. Check this in the license tool. Also, you will need to restart the server after the license are applied.
But if you are uploading the license file and it kicks you out at that point, you have the wrong MAC address in the LIC file. Start the long process with email@example.com
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...