CCM 7.0 unexpected reboots

[Kenan Muharemagic]

Hi guys,

we have an MCS-7825-I3 with CUCM 7.0.2 that has started rebooting a couple of times a day the last few days.

I can,t find anything wrong with it in the logfiles and syslog...

could it be a hardware issue?

[Vipul Jindal]

hello,

you might need to check the below bug

CSCti52867

MCS 7816-I4 and 782x-I4 READONLY file system

thanks,

Vipul Jindal

[Kenan Muharemagic]

The documents state the affected server are 78xx-I4 versions... mine is an I3 version... does this effect the 7825-I3 version as well?

[Vipul Jindal]

whats the output for

show hardware

show status

thanks,

Vipul Jindal

[Kenan Muharemagic]

admin:show hardware
HW Platform       : 7825I3
Processors        : 1
Type              : Intel(R) Core(TM)2 Duo CPU     E6400  @ 2.13GHz
CPU Speed         : 2130
Memory            : 2048 MBytes
Object ID         : 1.3.6.1.4.1.9.1.746
OS Version        : UCOS 4.0.0.0-9
Serial Number     : KQRFNXL
RAID Version      :
RAID Firmware Version:  1.18.83.00
RAID BIOS Version:  6.0e.00.00
BIOS Information  :
Vendor: IBM
Version: IBM BIOS Version 1.38-[G9E138AUS-1.38]-
Release Date: 01/07/2008
RAID Details      :
LSI Logic IR Configuration Utility 2.00.15
Background command progress status for controller 0...
IR Volume 1
  Volume ID                               : 5
  Current operation                       : None
  Volume status                           : Enabled
  Volume state                            : Optimal
  Physical disk I/Os                      : Not quiesced




admin:show status
Host Name    : rbbh-cucm-pub
Date         : Sat Sep 10, 2011 20:19:56
Time Zone    : Central European Time (Europe/Sarajevo)
Locale       : en_US.UTF-8
Product Ver  : 7.0.2.20000-5
Platform Ver : 2.0.0.1-1
Uptime:
20:19:57 up  2:50,  1 user,  load average: 0.04, 0.08, 0.09
CPU Idle:  99.00%  System:  01.00%    User:  00.00%
  IOWAIT:  00.00%     IRQ:  00.00%    Soft:  00.00%   Intr/sec: 995.10
Memory Total:        2073780K
        Free:          26832K
        Used:        2046948K
      Cached:         869296K
      Shared:              0K
     Buffers:          67484K
                        Total            Free            Used
Disk/active         27474844K       15830252K       11365464K (42%)
Disk/inactive       27474876K       26001344K          77888K (1%)
Disk/logging        95602984K       70077044K       20669496K (23%)



The system restarts a few times and then gets booted to the BIOS. It even reboots in BIOS sometimes. Then it works fine for 8 - 10 hours and crashes again.

[Vipul Jindal]

hello,

can you please try running the recovery disk and does the scan check manually to check if we get any errors.

thanks,

Vipul jindal

[Kenan Muharemagic]

Hi Vipul.

It ended up being a HW issue... we ran an RMA and got a new server from Cisco.

Thanks for the help.

[Vipul Jindal · Accepted solution]

i'm glad the issue is resolve!!