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Community Member

CCM 7.x IP Phone Messages Button Not Working

I have a new install of a CCM 7.0(1) running in a lab on a VMware server. Also installed is a Unity VM 7.0(2) running in VMware. When you dial the VM pilot number (7000) you reach Unity. When the Messages button is pressed on an IP phone this message displays on the phone: No Services Configured

How can I resolve this problem?

1 ACCEPTED SOLUTION

Accepted Solutions
Community Member

Re: CCM 7.x IP Phone Messages Button Not Working

Thanks for your point. It fixed as well.

8 REPLIES
Cisco Employee

Re: CCM 7.x IP Phone Messages Button Not Working

are the phones subscribed to the voicemail service??

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: CCM 7.x IP Phone Messages Button Not Working

At this point there are only two phones (one 7961G and one 7941G). Both users have a mailbox and are configured to CFBNA and CFB to voice mail. I have a Line Group built with the Unity VM ports as Group members, I have a Hunt List built that uses the Unity VM group, there is a Hunt Pilot built (7000), there are two Unity VM ports built (7001 and 7002), VM Pilot is built (7000) and is the default VM Pilot,and there is a VM Profile built to use the VM Pilot (7000) and is configured as the default.

The CCM version is 7.0.0.39771-4 and Unity is version 7.0(2).

I am also having an issue with the Directories button. I can pull up the search page for "Corporate" and after keying in a name (or extension number) I get a message that "No Records Match."

Green

Re: CCM 7.x IP Phone Messages Button Not Working

that looks like a non FCS version where you get that version from? And Im not making reference that is a VMware, but CCM version itself.

You should use a supported ccm version.

For the corporate which phone model and firmware? upgrade to latest in cco

Community Member

Re: CCM 7.x IP Phone Messages Button Not Working

I have upgraded both CCM servers to version 7.0.2-10000-18. I have been unable to upgrade the firmware 8-4-4. The instructions in the readme file do not work (I receive an message No valid upgrade options were found). I can however upload the firmware if I use Software Upgrades>TFTP File Management rather than Software Upgrades>Install/Upgrade. After uploading the firmware cterm-7941_7961-sccp.8-4-4.cop.sgn and restarting the TFTP server feature the new firmware is not available to the phones. I change the default firmware from 8-4-3S to 8-4-4 and rebooted the phones and during the phone attempting to upgrade the its firmware an error was detected and the upgrade stopped and the phone reverted back to 8-4-3S.

Community Member

Re: CCM 7.x IP Phone Messages Button Not Working

CCM upgraded to version 7.02.10000-18 and the IP phones (7941 and two 7961s) are running firmware version SCCP41.8-4-4S. The "messages" button still does not work on the phones. When pressed the phones display this messages: "No Services Configured." You can leave voice mail messages and the message waiting light on the phones light up.

Community Member

Re: CCM 7.x IP Phone Messages Button Not Working

Hi,

I have the same issue with you for same CUCM version+7941 phones. But for 7940/7960 phones, there are no issues.

I am wondering if you have solved this iusse?

Thanks

Community Member

Re: CCM 7.x IP Phone Messages Button Not Working

Run the following line on your Publisher (from the Linux command line) and afterward reboot all CCM servers in the cluster:

run sql insert into telecasterservice (pkid,Name,NameASCII,Description,URLTemplate,tkPhoneService,EnterpriseSubscription,Priority) values('ca69f2e4-d088-47f8-acb2-ceea6722272e','Voicemail','Voicemail','Voicemail','Application:Cisco/Voicemail',2,'t',1)

Reference the Voicemail service in "Table 2 Restoring Standard Cisco Unified IP Phone Service" in the "Release Note for Unified Communications Manager Release 7.01" or 7.0(2a). Make sure you are running the lastest version of CCM.

The above fix worked in my lab.

Community Member

Re: CCM 7.x IP Phone Messages Button Not Working

Thanks for your point. It fixed as well.

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