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New Member

CCM:Call Forwarding Report

Hi,

Can it possible to generate Call Forwarding Reports?

Any suggestions !!!

Regards,

3 REPLIES
Silver

Re: CCM:Call Forwarding Report

You have several choices. Here are the first two that come to mind:

- Under the closed condition, Redirect to a Trigger for a different APP that does the redirect to the PSTN.

The IVR Application Performance Analysis Report will show all of these as calls to the second APP.

New Member

Re: CCM:Call Forwarding Report

Not sure what kind of report krishnamurthy.mh is looking for. But I would like to find a report that will show me every extension that is call forwarded and what number they are forwarded to?

Is there such a report or can I query the database?

Thanks

Trae

New Member

Re: CCM:Call Forwarding Report

Not a real report but you can use Bulk Admin Tool (BAT) to get an overview. For example use the 'Update Lines' option, create a relevant query and use the 'View Query Result' button to get a listing of the extensions and their settings. The forwarded numbers will show up under 'Fwd All Destination'.

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