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New Member

CCM down in voice gateway

Hi All,

Need your assistance ASAP

We had a primary and secondary router failed and OBS have now bring back the Primary router, our voice gateway is up but call manager is not reachable and hence all the phones are un-registered. Publisher is not reacheable from the voice gateway. Network team says everything is fine from their end

sh ccm-manager

Priority       Status                   Host


Primary         Down          

First Backup   Down          

Second Backup   Down          

Current active Call Manager:   None

Backhaul/Redundant link port:   2428

Failover Interval:             30 seconds

Keepalive Interval:            15 seconds

Last keepalive sent:           12:07:11 UTC Sep 19 2013 (elapsed time: 00:52:21)

Last MGCP traffic time:         12:08:15 UTC Sep 19 2013 (elapsed time: 00:51:17)

Last failover time:             None

Last switchback time:           None

Switchback mode:               Graceful

MGCP Fallback mode:             Enabled/ON

Last MGCP Fallback start time: 12:09:03 UTC Sep 19 2013

Last MGCP Fallback end time:   None

MGCP Download Tones:           Disabled

TFTP retry count to shut Ports: 2

Please let me know if you need ay details.

New Member

CCM down in voice gateway

Hi Amit,

I believe you may have the wrong forum as this is a SMB forum.

Also, if this issue is critical you may consider opening a case with TAC.

-Trent Good

** Please rate useful posts! **

-Trent Good ** Please rate useful posts! **