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CCM extension Mobility: Logout users calls diverted to call

We are running CCM 4.x and want to control usage of IP phone, i wonder if a user logout from phone: will the incoming calls be diverted to our voice mail and so that user can check it later.

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Hall of Fame Super Red

Re: CCM extension Mobility: Logout users calls diverted to call

Hi Omair,

Sure this can be done :)

The decision to Forward to Voicemail comes from the Logout profile. Have a look

User Device Profile

As system administrator, you configure a user device profile for each individual user. Using the Cisco CallManager User Options window, a user can access this profile and make changes, such as adding a service. You can add, modify or delete a user device profile in Cisco CallManager Administration.

When a user logs in to a phone that is configured for Cisco CallManager Extension Mobility and the user has a user device profile configured for that phone, the user device profile replaces the existing configuration of the device.

When a user logs out, the user device profile is replaced by the logout profile.

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00801ed113.html#1206706

Hope this helps!

Rob

1 REPLY
Hall of Fame Super Red

Re: CCM extension Mobility: Logout users calls diverted to call

Hi Omair,

Sure this can be done :)

The decision to Forward to Voicemail comes from the Logout profile. Have a look

User Device Profile

As system administrator, you configure a user device profile for each individual user. Using the Cisco CallManager User Options window, a user can access this profile and make changes, such as adding a service. You can add, modify or delete a user device profile in Cisco CallManager Administration.

When a user logs in to a phone that is configured for Cisco CallManager Extension Mobility and the user has a user device profile configured for that phone, the user device profile replaces the existing configuration of the device.

When a user logs out, the user device profile is replaced by the logout profile.

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00801ed113.html#1206706

Hope this helps!

Rob

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