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CCM service crash

Dear All,

Recently the CCM service got crashed, on investigation we found, there is no issue in the CPU or Memory utilization, only thing I found was lot of H225 ICT Throttle Timer restart(0) message before the CCM service was crahsed, below is the SDL logs from the server, does the "H225ICTThrottlingMonitorTimer  " trigger whenever there is a ICT call ? can this take down the CCM service or there is some other reason ?

011724678| 12/08/03 17:23:18.207| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,21)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724679| 12/08/03 17:23:19.347| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,22)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 13, NP: 15, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724680| 12/08/03 17:23:21.691| 001| SdlSig    | DbCdrReq                              | wait                          | EnvProcessCdr(1,100,8,1)        | Cdcc(1,100,23,20822)            | (2,100,126,1).333862572-(SEP0021A02E14FA:10.45.65.10)| [NP - PQ: 0]

011724681| 12/08/03 17:23:21.691| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,23)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 12, NP: 42, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724682| 12/08/03 17:23:21.722| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,24)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 11, NP: 42, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724683| 12/08/03 17:23:25.207| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,25)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 10, NP: 55, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724684| 12/08/03 17:23:28.894| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,26)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 11, NP: 100, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724685| 12/08/03 17:23:31.191| 001| SdlSig    | DeviceEventReceiptMonitoringTimer     | wait                          | StationInit(1,100,126,1)        | SdlTimerService(1,100,3,1)      | (1,100,126,1).1-(*:*)                   | [R:HP - HP: 13, NP: 144, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724686| 12/08/03 17:23:32.394| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,27)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 12, NP: 165, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724687| 12/08/03 17:23:35.144| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,28)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 12, NP: 211, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724688| 12/08/03 17:23:36.332| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,4)               | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 13, NP: 258, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724689| 12/08/03 17:23:37.425| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,17)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 12, NP: 287, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724690| 12/08/03 17:23:37.457| 001| AlarmErr  |                                       |                               |                                 |                                 |                                         | AlarmClass: CallManager, AlarmName: CallManagerFailure, AlarmSeverity: Error AlarmMessage: , AlarmDescription: Indicates some failure in the Cisco CallManager system., AlarmParameters:  HostName:EHSRV022, IPAddress:10.44.202.141, Reason:4, Text:, AppID:Cisco CallManager, ClusterID:EHSRV022-Cluster, NodeID:10.44.202.141,

011724691| 12/08/03 17:23:38.535| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,18)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 11, NP: 287, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724692| 12/08/03 17:23:39.785| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,19)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 10, NP: 309, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724693| 12/08/03 17:23:39.800| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,20)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 10, NP: 331, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724694| 12/08/03 17:23:40.972| 001| AlarmErr  |                                       |                               |                                 |                                 |                                         | AlarmClass: CallManager, AlarmName: CallManagerFailure, AlarmSeverity: Error AlarmMessage: , AlarmDescription: Indicates some failure in the Cisco CallManager system., AlarmParameters:  HostName:EHSRV022, IPAddress:10.44.202.141, Reason:4, Text:Forced a Divide By 0: SignalName: H225ICTThrottlingMonitorTimer, DestPID: H225D[1:100:43:18], AppID:Cisco CallManager, ClusterID:EHSRV022-Cluster, NodeID:10.44.202.141,

011724695| 12/08/03 17:23:42.097| 001| SdlError  |                                       |                               |                                 |                                 |                                         | Destination process is not Active:[1,100,3,1]->[1,100,144,11106] - [SMLcseReleaseConfirmTimer]

011724696| 12/08/03 17:23:43.394| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,21)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 11, NP: 406, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724697| 12/08/03 17:23:44.613| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,22)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 12, NP: 426, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724698| 12/08/03 17:23:45.816| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,23)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 12, NP: 447, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724699| 12/08/03 17:23:46.972| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,24)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 12, NP: 463, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724700| 12/08/03 17:24:23.394| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,25)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 11, NP: 466, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724701| 12/08/03 17:24:23.394| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,26)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 10, NP: 466, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724702| 12/08/03 17:24:23.394| 001| SdlSig    | DeviceEventReceiptMonitoringTimer     | wait                          | StationInit(1,100,126,1)        | SdlTimerService(1,100,3,1)      | (1,100,126,1).1-(*:*)                   | [R:HP - HP: 9, NP: 466, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724703| 12/08/03 17:24:23.394| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,27)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 8, NP: 466, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724704| 12/08/03 17:24:23.394| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,28)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 7, NP: 466, LP: 0, VLP: 0, LZP: 0 DBP: 0]

011724705| 12/08/03 17:24:23.410| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,4)               | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 19, NP: 843, LP: 2, VLP: 0, LZP: 0 DBP: 0]

011724706| 12/08/03 17:24:23.410| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,17)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 18, NP: 843, LP: 2, VLP: 0, LZP: 0 DBP: 0]

011724707| 12/08/03 17:24:23.410| 001| SdlError  |                                       |                               |                                 |                                 |                                         | Destination process is not Active:[1,100,144,11106]->[1,100,3,1] - [SdlProcessNE]

011724708| 12/08/03 17:24:23.410| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,18)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 16, NP: 843, LP: 2, VLP: 0, LZP: 0 DBP: 0]011724678| 12/08/03 17:23:18.207| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,21)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724679| 12/08/03 17:23:19.347| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,22)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 13, NP: 15, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724680| 12/08/03 17:23:21.691| 001| SdlSig    | DbCdrReq                              | wait                          | EnvProcessCdr(1,100,8,1)        | Cdcc(1,100,23,20822)            | (2,100,126,1).333862572-(SEP0021A02E14FA:10.45.65.10)| [NP - PQ: 0]
011724681| 12/08/03 17:23:21.691| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,23)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 12, NP: 42, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724682| 12/08/03 17:23:21.722| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,24)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 11, NP: 42, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724683| 12/08/03 17:23:25.207| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,25)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 10, NP: 55, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724684| 12/08/03 17:23:28.894| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,26)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 11, NP: 100, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724685| 12/08/03 17:23:31.191| 001| SdlSig    | DeviceEventReceiptMonitoringTimer     | wait                          | StationInit(1,100,126,1)        | SdlTimerService(1,100,3,1)      | (1,100,126,1).1-(*:*)                   | [R:HP - HP: 13, NP: 144, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724686| 12/08/03 17:23:32.394| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,27)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 12, NP: 165, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724687| 12/08/03 17:23:35.144| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,28)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 12, NP: 211, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724688| 12/08/03 17:23:36.332| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,4)               | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 13, NP: 258, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724689| 12/08/03 17:23:37.425| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,17)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 12, NP: 287, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724690| 12/08/03 17:23:37.457| 001| AlarmErr  |                                       |                               |                                 |                                 |                                         | AlarmClass: CallManager, AlarmName: CallManagerFailure, AlarmSeverity: Error AlarmMessage: , AlarmDescription: Indicates some failure in the Cisco CallManager system., AlarmParameters:  HostName:EHSRV022, IPAddress:10.44.202.141, Reason:4, Text:, AppID:Cisco CallManager, ClusterID:EHSRV022-Cluster, NodeID:10.44.202.141,
011724691| 12/08/03 17:23:38.535| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,18)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 11, NP: 287, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724692| 12/08/03 17:23:39.785| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,19)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 10, NP: 309, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724693| 12/08/03 17:23:39.800| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,20)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 10, NP: 331, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724694| 12/08/03 17:23:40.972| 001| AlarmErr  |                                       |                               |                                 |                                 |                                         | AlarmClass: CallManager, AlarmName: CallManagerFailure, AlarmSeverity: Error AlarmMessage: , AlarmDescription: Indicates some failure in the Cisco CallManager system., AlarmParameters:  HostName:EHSRV022, IPAddress:10.44.202.141, Reason:4, Text:Forced a Divide By 0: SignalName: H225ICTThrottlingMonitorTimer, DestPID: H225D[1:100:43:18], AppID:Cisco CallManager, ClusterID:EHSRV022-Cluster, NodeID:10.44.202.141,
011724695| 12/08/03 17:23:42.097| 001| SdlError  |                                       |                               |                                 |                                 |                                         | Destination process is not Active:[1,100,3,1]->[1,100,144,11106] - [SMLcseReleaseConfirmTimer]
011724696| 12/08/03 17:23:43.394| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,21)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 11, NP: 406, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724697| 12/08/03 17:23:44.613| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,22)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 12, NP: 426, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724698| 12/08/03 17:23:45.816| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,23)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 12, NP: 447, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724699| 12/08/03 17:23:46.972| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,24)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 12, NP: 463, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724700| 12/08/03 17:24:23.394| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,25)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 11, NP: 466, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724701| 12/08/03 17:24:23.394| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,26)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 10, NP: 466, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724702| 12/08/03 17:24:23.394| 001| SdlSig    | DeviceEventReceiptMonitoringTimer     | wait                          | StationInit(1,100,126,1)        | SdlTimerService(1,100,3,1)      | (1,100,126,1).1-(*:*)                   | [R:HP - HP: 9, NP: 466, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724703| 12/08/03 17:24:23.394| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,27)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 8, NP: 466, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724704| 12/08/03 17:24:23.394| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,28)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 7, NP: 466, LP: 0, VLP: 0, LZP: 0 DBP: 0]
011724705| 12/08/03 17:24:23.410| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,4)               | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 19, NP: 843, LP: 2, VLP: 0, LZP: 0 DBP: 0]
011724706| 12/08/03 17:24:23.410| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,17)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 18, NP: 843, LP: 2, VLP: 0, LZP: 0 DBP: 0]
011724707| 12/08/03 17:24:23.410| 001| SdlError  |                                       |                               |                                 |                                 |                                         | Destination process is not Active:[1,100,144,11106]->[1,100,3,1] - [SdlProcessNE]
011724708| 12/08/03 17:24:23.410| 001| SdlSig    | H225ICTThrottlingMonitorTimer         | restart0                      | H225D(1,100,43,18)              | SdlTimerService(1,100,3,1)      | (0,0,0,0).0-(*:*)                       | [R:HP - HP: 16, NP: 843, LP: 2, VLP: 0, LZP: 0 DBP: 0]

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2 REPLIES
Cisco Employee

CCM service crash

If you want root analysis of this matter, I recommend you open a TAC case.

With that amount of messages and the interval between them, there might be something else to this.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

CCM service crash

Hey Java,

               Hope you are doing good, we dont have TAC support, please answer this query"

does the "H225ICTThrottlingMonitorTimer  " trigger whenever there is a ICT call ? "

Cheers,

Shaggy

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