We have an application called Iagent, it works as Cisco CAD for Call Center. Sometimes agents went logged off from the application. and when I check the CCM Traces I found the following errors.
time of getting logged off: 12:02
I am not sure what these errors mean. attached the traces.
* 12:00:59.462 |RouteListControl::idle_CcSetupReq - RouteList(CVP_RL), numberSetup=0 numberMember=1 vmEnabled=0|3,200,17,1.830623^10.62.101.103^SEP002155D60237 12:00:59.462 |ViprUtils::isViprAllowed Get device row from ccmdb returned false for PKID=|3,200,17,1.830623^10.62.101.103^SEP002155D60237 12:00:59.464 |//SIP/SIPCdpc(2,68,784632)/ci=42320628/ccbId=1555405/scbId=0/addTransparencyInfo: Transparency info is NULL. Not attaching anything.
12:00:59.513 |ConnectionManager - wait_AuDisconnectRequest ERROR:NO ENTRY FOUND IN TABLE,CI(42320627,0),dcType=1,IFCreated(0,0),PID(0-0,0-0),IFHandling(0,0),MCNode(0,0)|2,100,50,1.74508647^10.62.100.194^SEP002155D60237 12:00:59.513 |MatrixControl:updatePartyMediaCoordinatorNodeId: party1 videoCapable=0, party 2 videocapable=0|2,100,50,1.74508647^10.62.100.194^SEP002155D60237 12:00:59.514 |RSVPSessionMgr::wait_PolicyAndRSVPUnassociateReq, cannot find RSVPSession, ci= 42320627 |
Both of the above trace snippets are not related to agent logout issue. You need to check the traces for the exact time stamp when the issue is reported, detailed CTI manager traces would also be needed.
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