Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CCM Upgrade

I want to upgrade CCM 6.1.3 to CCM 7.1.3 but I don't know the exact part number for it. Does anybody know this? Is there any other thing needed for this upgrade. I need clarifications

3 REPLIES
Hall of Fame Super Silver

Re: CCM Upgrade

Assuming you have valid UCSS support contract you can do this via PUT tool www.cisco.com/go/upgrade and request the upgrade media there.

HTH,

Chris

Re: CCM Upgrade

Hi,

As Chris stated if you have UCSS you order the upgrade through PUT at no additional cost.

However if your CUCM is not covered under UCSS then you'll have to pay for the upgrade.

The Part Numbers depends on the MCS server model you have. If you have 7835 for example the part nnumbr will be -

CM7.1-U-K9-7835= SW Upgrade to CM 7.1 - 7835

-> Sushil

New Member

Re: CCM Upgrade

Hi

If you are not able to order the upgrade through the PUT tool

<http://www.cisco.com/upgrade>

You can You can contact Customer Service through 1 of the following ways.

PHONE : 1-800-553-6387

Email : cs-support@cisco.com , subject line put in "Missing CD/DVD Request".

Customer service will need as much of the following information you can provide.

1. Reason for Request

2. SO#

3. SAS/SASU (or any other Software Contract #)

HTH

Vivek

998
Views
5
Helpful
3
Replies