Small brokerage firm soon to have CM5.1 (currently has CCME 4.0.3) and they need to use Call Park. However, they have a tendancy to place a call on park and lose track of what number its parked at.
With CCME, placing the Call Park numbers on the side car and setting it up as a monitor line will show what Call Park numbers have calls on them. However, we could not get this to work in our lab with CallManager 5.1. If this doable without Attendant Console? They do not want AC.
Re: CCM5.1 showing Call Park #s with active calls.
The feature that you want is only available in the CCM 4.2 and 6.0 Trains, not in 5.x :( Have a look at the "Directed Call Park" description/interaction;
Directed Call Park
Directed Call Park allows a user to transfer a parked call to an available user-selected directed call park number. Configure directed call park numbers in the Cisco Unified CallManager Directed Call Park Configuration window. Configured directed call park numbers exist clusterwide. You can configure phones that support the directed call park Busy Lamp Field (BLF) to monitor the busy/idle status of specific directed call park numbers. Users can also use the BLF to speed dial a directed call park number.
In the 5.x train the best you can do to keep track of Parked calls is to use Call Park Reversion. Have a look;
Call Park Reversion
Call Park Reversion Timer?Default specifies 60 seconds. This parameter determines the time that a call remains parked. Set this timer for each server in a cluster that has the Cisco CallManager service and call park configured. When this timer expires, the parked call returns to the device that parked the call.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...