06-24-2008 11:37 PM - edited 03-15-2019 11:30 AM
Dears
can i use the auto-attendant with CCM6.
without Unity or IVR ???
Thanks all
06-25-2008 12:09 AM
Unforunatly, no, I wish there was...
Hope this helps..
Chad
06-25-2008 01:45 AM
thank you
03-29-2012 01:58 AM
Hi everybody,
I know am a little late in asking. But when i did install CUCM 6.0.1, there is an option to configure the CUCM as an auto attendant. When i point towards the applications menu it does show me a direction to configre auto attendant. My question is...
1) Can i only use this auto attendant feature to interact with incoming calls and route them off to an extension.
2) Can I use auto attendant on the same server as the Call agent or do i need a seperate server.
3) If i have CUCM business edition, can i use auto attendent from unity connection?
Thanks a lot mates.
Rustom Billimoria
P.S. I have also attached a screen of how the menu looks like
03-29-2012 02:17 AM
Hi,
See if below link helps you.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmcfg/b07plug.html
No other server is required.
Regards
Ronak Patel
Please rate helpful posts.
03-29-2012 03:29 AM
Hey Ronak,
Thanks for the reply. It was an eye-opener. But I mistook the attendant console for an auto attendant. My bad... But i still didnt understand the difference between the both and plus the final question... Can CUCM Business edition be used to configure auto -attendant.
Regards,
Rustom Billimoria
03-29-2012 03:37 AM
Hi,
The in-built attendent consol is END of life now. It will be only supported in CUCM 7.X . New istallation of CUCM like 8.x will have to purchase CUBAC/CUDAC/CUEAC for the functionality. This will require another server. This is provided by our OEM partner arcsolutions.
regards
Ronak Patel
Please rate helpful posts by clicking stars below the answer.
03-29-2012 07:33 AM
AC needs someone handling calls, mostly made for a recepcionist
AA, no one handles the calls, the system is preconfigured to provide certain options and behaviors.
Yes, if you have CUCMBE you can configure an AA in CUC with call handlers, search CSC if you're not familiar with the procedure, there's a million threads for that on CSC.
HTH
java
If this helps, please rate
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