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New Member

CCMDB Error during Publisher Restore

Hello Everyone,


I get the following error during the Restore Proccess in the Publisher:


Error DDMDB, the restore keeps on 93%.

At the link error log:

Have any idea to resolve this?





VIP Purple

Hi,Have u build the


Have u build the subscriber with proper credentials like OS username,Security password and application username  which were existing prior to restoring?



New Member

Yes, the credentials,

Yes, the credentials, security password and applications username are the same at the moment of backup.


Only CCMDB get Fail state the others process are 100% completed.



Cisco Employee

JC,I think it's the hostname


I think it's the hostname of the subscriber that's causing the issue. Can you make sure that it's the same as the old one? Also the IP address?

Can you upload the DRF Master and Local logs from both servers here?



New Member

Thank you for response SreeI

Thank you for response Sree

I´m sure the configuration data, the security password could to be different, at the beggining of restore ask me the security password.


There is a way to perform restore from Backup and not from subscriber?



VIP Purple

Hi ,Is it that call manager

Hi ,

Is it that call manager server got crashed and u are trying to restore ?

can u please explain?



New Member

Hi Aman, After upgrade from 7

Hi Aman,


After upgrade from 7.1 to 9.1 we got some error on the Publisher server, resolved by the TAC, who suggested to perform a Rebuild of the Pubisher.


I was take a complete backup, then a refresh install of the 9.1 version.

I try to perform the restore fomr the backup and the result is this error on CCMDB.

VIP Purple

Hi, I am not sure if your



I am not sure if your issue is related to this bug


DRS Restore Fails when FIPS is enabled
DRS Restore Fails when FIPS is enabled

When I am trying to enable the cucm in fips mode and do a backup it works fine.
When I put back my cucm to non-fips and try doing a restore, it gives me an error in elm-server and clm components.





Cisco Employee

You can use the following

You can use the following ways to verify what hostname of subscriber is present on the publisher.

1. Cisco Unified Reporting. Check if the hosts, rhosts and sqlhosts files match.

2. show network cluster on both servers CLI

3. show tech network hosts on both servers CLI

New Member

I complete the restore. I was

I complete the restore.


I was trying to restore the Database from a subscriber (I think this is a better procedure) but this restore failed.


When I select the option restore from backup instead of subscriber the restore success: restore completed.


Select the server from which database data need to be restored: keep on --Not Selected-- and clic on restore button.


Thank you so much.