I have a client that has requested 7914 expansion module for their 7960 phones.
They want to be able to see who is on their phone(presence), which I have configured and is working correctly.
The problem lies in the fact that they are using analog circuits and have shared lines on their phones. When the user goes offhook, their button lights up on the module until they press the shared line. Once they are on they shared line, they are no longer lit up on the module. Is there a way to have the ccme to display when the phone is offhook and not when the extension is in use?
What phones do they have? if phones with buttons put the extension on the top button and the shared on the other. This way you will be abloe to monitor phone status accurately.
Then why they have to press the shared line to call out? can'tyou setup things so that their extension is first, and line out is selected automatically ?
I know that sometime users want all the phones to ring at the same time, but then they do not understand that even in cisco IPT a shared line behave just like a shared line, that is the first to pick, own it for the duration fo the call and the others are excluded.
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