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New Member

CCME : B-ACD:Cannot take the call in queue

Hi,

I'm using CCME 4.0(2)

I've configured applications services for B-ACD and AA.

The first AA use the drop-through mode

and the second AA use a menu system.

My problem is that when the call is in the queue, the phone (member of the hunt group) cannot take/pick the call.

The screen displays that there is X call in the queue.

Is there any issues?

Best regards

3 REPLIES
Hall of Fame Super Gold

Re: CCME : B-ACD:Cannot take the call in queue

Which exact IOS ? Some more show "this and that" would be needed.

New Member

Re: CCME : B-ACD:Cannot take the call in queue

The IOS is c2800nm-advipservicesk9-mz.124-11.T1.bin

It use the CCME 4.0

There is a PVDM2-16 into the router, used for E1 (10 calls)

The CUE version is 2.3.4

the config is in the attachement

Best regards,

queue, auto attendant

Hall of Fame Super Gold

Re: CCME : B-ACD:Cannot take the call in queue

Recommend you upgrade to 12.4(11)XJ4 that works without issues.

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