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CCME b-acd

Hi all,

is there a limit on number of AAs set up for drop-through?

I tried to configure 1 service queue and 7 service aa set up for drop-through option (from aa1 to aa7), and all working fine

Thanks'

Diego

1 ACCEPTED SOLUTION

Accepted Solutions

Re: CCME b-acd

Diego,

There is no limit on the number of AAs. The following are the limits for B-ACD.

Any number of AAs

1 call queue

10 hunt groups

3 hunt groups per AA

30 calls queued per hunt group

Hope this helps. If so, please rate the post.

Brandon

1 REPLY

Re: CCME b-acd

Diego,

There is no limit on the number of AAs. The following are the limits for B-ACD.

Any number of AAs

1 call queue

10 hunt groups

3 hunt groups per AA

30 calls queued per hunt group

Hope this helps. If so, please rate the post.

Brandon

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