Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

CCME: Can't disable DND

Hi, I'm facing a new problem since using 8.X versions for a 7941.

When I enable DND (NoMlsta in spanish), there is no way to disable it. Using the button doesn't works, nor restarting the phone, only rebooting the ccme!

Is it a known problem, or a new bug?

Thanks

2 REPLIES
Hall of Fame Super Red

Re: CCME: Can't disable DND

Hi Jaume,

It looks like a pretty new bug, have a look;

CSCsg87192 Bug Details

Headline 79x1 phone delay to display system message after deactivate DND

First Found-in Version 8.0(3)

First Fixed-in Version 8.3(0.12), 8.2(1.5)

Symptom:

79x1 (7961 and 7941) with cme 4.0.3 delay around 30 seconds to display system message after user deactivate Do Not Disturb via pressing softkey.

Customer activate DND by pressing the DND softkey and the screen changes to "DND" instead of system message which is fine, however, when customer deactivate it...it takes approximately 30 seconds for the DND to change back to the system message.

Conditions:

The problem is only with SCCP41.8-0-4ES4-0-1S and SCCP11.8-0-4SR1S, and NOT seen on earlier firmware like TERM41.7-0-3-0S. It is not seen on 7940/7960 as well.

Workaround:

use firmware TERM41.7-0-3-0S

Here are 3 other threads where people are having the same trouble.

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddc59c2/6#selected_message

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dddb6b0

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dddc82f

Hope this helps!

Rob

New Member

Re: CCME: Can't disable DND

Ok, I'll keep an eye on it and tell the users.

Just let you know I'm experiencing the same problem with latest versions:

CCME: 4.1 12.4(11)XV

7941: SCCP41.8-2-1S

Thanks

400
Views
0
Helpful
2
Replies