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New Member

CCME Extension Assigner suddenly not allowing password entry.

CCME extension assigner was dialed today to swap out a broken phone, it normally works fine. The following is now occuring.

Dial the extension number, greeted with "Welcome CME EA, enter password". After dialing the first digit of the password (or any digit for that matter) you are cut off and says "please check with the system administrator for the correct password" and terminates the call.

I tried re-entering the param-ea password command, and got the following message? : "Warning: parameter ea-password has not been registered under EA namespace"

Debug and config is below:

Router#debug voip application script  

voip application script debugging is on

Router#

Apr  9 02:14:35.523: //271//TCL :/tcl_PutsObjCmd: TCL: ***** >>> app-ccme-taps-2.0.0.0.tcl <<< *****

Apr  9 02:14:35.523: //271//TCL :/tcl_PutsObjCmd: TCL: ***** >>> Cisco CME Extension Assigner Application <<< ****

Apr  9 02:14:35.527: //271//TCL :/tcl_PutsObjCmd: >>> PROMPT: Enter password <<<

Router#

Apr  9 02:14:43.447: //271//TCL :/tcl_PutsObjCmd: >>> Collect Password Status = cd_006 <<<

Apr  9 02:14:43.447: //271//TCL :/tcl_PutsObjCmd: >>> PROMPT: Contact Sysadmin for password <<<

Router#

Apr  9 02:14:46.839: //271//TCL :/tcl_PutsObjCmd: **** >>> TCL: Closing Cisco CME Extension Assigner Application <<< ****

Router#

application

service EA flash:/EA/app-cme-ea-2.0.0.0.tcl

  paramspace english language en

  paramspace english index 0

  paramspace english location flash:/EA/

  paramspace english prefix en

  param ea-password 1910

dial-peer voice 1910 voip

description CME Extension Assigner

service ea out-bound

destination-pattern 910

session target ipv4:192.167.101.1

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad  

telephony-service

extension-assigner tag-type provision-tag

2 REPLIES
Hall of Fame Super Gold

CCME Extension Assigner suddenly not allowing password entry.

The parameter warning message is normal for scripts.

Extension Assigned should not be very important on a working syste,. If you have to replace a phone, just configure the new MAC.

New Member

CCME Extension Assigner suddenly not allowing password entry.

I opened the case with TAC and it was resolved within an hour. For anyone else that has this problem occur, I have copied and pasted the bug below:

EA password pattern matching fails with call-park system application

Symptoms

: Extension assigner (EA) application erroneously exits after the

first digit of the password is entered.

Conditions

: The symptom is observed when "call-park system application" is

configured under telephony-service.

Workaround: Remove "call-park system application".

Once the workaround was in-place, all issues with Extension Assigner stopped.

Thanks,

Nic.

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