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New Member

CCME Extension Assigner Tcl problem

Hi

I currently have a problem trying to get Extension Assigner working on CCME 4.2. I have applied my configuration and attached three phones - 7912, 7905 and 7940 - but when I dial the assigner extension number, the call connects but I don't hear any prompts. However when I look at the output from the 'debug voip application script' command, I can see the prompts for password, provision tag etc. being requested.

Any help would be gratefully received

Thanks

Ian

7 REPLIES
Hall of Fame Super Gold

Re: CCME Extension Assigner Tcl problem

Check "debug voip applicatio media state", see if any error there.

New Member

Re: CCME Extension Assigner Tcl problem

I ran that debug but nothing jumped out at me as being wrong. The calls connects okay and the prompts are requested but the handset is silent

New Member

Re: CCME Extension Assigner Tcl problem

Hi Ian I'm having the same issue have you solved this problem.

Regards

Carlos

New Member

Re: CCME Extension Assigner Tcl problem

Hi Carlos

This was a long time ago, I am trying to remember. I don't recall getting a reply and ultimately solving this problem, I must have left it and go on to something else ;-). Sorry I can't be more helpful

regards

Ian

Cisco Employee

Re: CCME Extension Assigner Tcl problem

Is the phone receiving any RTP traffic? You can get the call statistics by pressing the "i" or "?" button twice (RxCnt, TxCnt and RxType)

Arun

New Member

CCME Extension Assigner Tcl problem

I too had the same issue. No prompts are played when accessing the extension assigner script from the phone, but when debugging the application voip scripts, I see the extension assigner outputs indicating normal operation. I fixed the problem years ago and recently came across the same problem again. After two days of troubleshooting, I finally remembered how to solve the problem. The issue is the paramspace english location flash:/app-cme-ea-2.0.0.0.tcl command. This command points the tcl scripts to the flash:/app-cme-ea-2.0.0.0.tcl directory which is NOT the actual directory of the audio prompts. The app-cme-ea-2.0.0.0.tcl file is the actual tcl script file and it does not contain any audio prompt files. All audio prompts are in the flash:/ea/ directory. I changed the command to paramspace english location flash:/ea/ and voile! I can hear audio prompts on the phone because the application knows the correct directory to all audio prompts that the tcl script calls up.

Andrew

New Member

Re: CCME Extension Assigner Tcl problem

  1. IAN how are you, u can give me app-cme-ea-2.0.0.0.tar for resolve you problem.?
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