We are having issues with IP Phones randomly not being able to answer or make phone calls on our CallManager Express voice router. They can see the call being presented on the display, but cannot answer it. When they pick up the handset
it also doesn't start a new call. When the phone is unplugged and reset it works again. This is completely random, and I see no errors in the switch/router logs. We are running CME 12.4(11) XJ4
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...