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nac
Community Member

CCME transfer issue

Hello,

We are having a strange issue with our CCME (Version 4.0(0)) that goes along these lines....

An agent attempts to transfer a call to another extension, if the destination extension does not pick up the agent trying the transfer will hit the "end call" button to retrieve the call. At this point the agent can hear the original caller, but they can also hear the ringing tone of the extension they attempted to transfer to.

This ringing continues for the duration of the call. The actual original caller does not hear this ringing tone at all.

We have the transfer-system set to full consult with no transfer-pattern.

Any advice would be greatly appreciated.

2 REPLIES
Cisco Employee

Re: CCME transfer issue

Hi there,

Which version of IOS are you running on the CME router? IOS version 12.4(11)XW6 has the fix for the problem you describe, which is documented in CSCsj38572.

Hope this helps.

Regards,

Michael.

nac
Community Member

Re: CCME transfer issue

we're running 12.4(9)T7 so it looks like this may be the fix. Thanks for your help!

Best regards

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